On-Site Services

Baby changing

There are baby changing facilities on the SEC concourse, located outside Hall 1, which can be accessed using a radar key collected from the Information Desk or SEC cloakroom. In addition, there are also changing tables in most accessible toilets throughout the campus. Please ask a member of staff for the nearest one.


The Cloakroom is in the west lobby on the ground floor. It is open for standing events and visitors can deposit items for the duration of the event for £3 per item.


Please note that items cannot be left in the cloakroom overnight. 

Information Desk

The Information Desk is in the west lobby on the ground floor.

Medical Team

Amvale are our partners for medical, ambulance and first aid services at the OVO Hydro. While on site, our medical staff can be approached directly or via one of our stewards.


Wheelchair requests are handled by the Customer Care Team and can be submitted here https://www.ovohydro.com/visitor-information/accessibility

Box Office

The Box office opens at 3pm on the day of the event and closes 15 mins after the main act takes to stage, unless otherwise stated.

Tickets can be purchased online 24 hours a day at The OVO Hydro website and The SEC website (powered by Ticketmaster).

If you ordered online via OVOHydro.com, SEC.co.uk or Ticketmaster and have any questions or need help, you can view their help section here or access support for specific orders in your online account:

1. Log into MyAccount
2. Select the order you wish to enquire about
3. Click ‘Need help with this order?’
4. Select the most relevant query category and topic
5. Add a message if you wish (optional)
6. Click submit

Ticketmaster will then get back to you directly by email.


Free Wi-Fi is available throughout the OVO Hydro.



Breastfeeding is welcome at the venue.

Changing Places Toilet

changing_places-onsite-services250px.jpgA Changing Places toilet is available in the West lobby of Level 2. This is accessible by radar key. Radar keys for accessible toilets are available from stewards, or may be purchased from the Information Desk. Visit changing-places.org.

Naming Rights Partner

Venue Partners

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