Health & Welfare
At the OVO Hydro, our priority remains the safety and wellbeing of our customers, clients and employees. To ensure safety at events, we all need to play our part.
Hygiene
Sanitising stations are available throughout the venue for your use. We encourage visitors to sanitise their hands regularly.
Keep Your Distance
Please act responsibly and be considerate to other visitors, giving them time and space where possible to move around, understanding we all have different needs.
Symptom Free
You should not attend an event if you have tested positive for COVID or are displaying symptoms.
Contactless
SEC venues operate a cashless system. We will only accept contactless or card payments at our box office, food & drink outlets, merchandise sales points and cloakroom.
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What should I do if I require medical assistance while at the venue?
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If you require medical assistance, please inform a member of our stewarding team or any member of venue staff. First-aid and medical staff are available at all events and will be called to assist.
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I have a medical condition; can I take a drink in a bottle into the venue?
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Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.
We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.
Tap water is available for free, on request, from all food and beverage units.
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Can I bring medication into the venue?
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Yes, but we ask that any prescription medication be in its original packaging, to allow easy identification by our medical team. Please declare this to stewards on entry, as any non-packaged or non-declared medication found during searching may be confiscated.
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Will I have to wear a face covering?
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In line with Scottish Government guidelines, it is strongly recommended that face coverings continue to be worn in indoor crowded spaces, unless exempt, eating, drinking or dancing. However, this is subject to individual visitor choice.
