COVID Safety

What COVID safety measures are in place at the venue to keep visitors safe?

At the Scottish Event Campus, our priority remains the safety and wellbeing of our customers, clients and employees. We have introduced a number of additional safety measures, following current guidance and regulations. To ensure safety at events, we all need to play our part.

For information about our measures, please click here.

What if I’m exempt from vaccination?

If you’re exempt, please be prepared to show official letter of exemption to stewards on entry to any event where vaccination status proof is being requested. 

What if I haven’t been vaccinated, don’t wish to be vaccinated or cannot provide proof of exemption?

If you cannot show proof of vaccination or exemption you will not be permitted to enter any event where vaccination status proof is being requested. 

What if I’m travelling from overseas and haven’t been vaccinated in the UK, under the NHS?

If you are travelling from overseas, please present proof of vaccination in your own territory to gain access to any event where vaccination status proof is being requested. 

If I cannot attend due to vaccination status will I be eligible for a refund?

If you cannot attend due to vaccination status, please contact your original point of purchase to enquire further about a refund.

I’m worried about the use of my data, or the data I need to show, who can I contact?

For more information on our data and privacy policy, check our privacy policy here.

When will the venue re-open for events?

The OVO Hydro is now open for events. Please visit the events listing page for details of our current event list including those that have been cancelled or rescheduled.

Is my event cancelled, postponed or rescheduled?

The majority of affected events have been rescheduled or we are still working with the organisers and promoters to find alternative dates. We will be communicating further on an event by event basis and would encourage people to visit the events listing page for the latest events or click here for information on events that have been rescheduled, postponed or cancelled across the campus.

Will I have to wear a face covering?

In line with Scottish Government guidelines, face coverings are mandatory at all times during the event, unless exempt or eating, drinking or dancing.

Will I be allowed to bring a bag to the venue in future?

To allow us to maintain a reduced contact entry process, we would ask visitors to avoid bringing any bags to the venue. If you do require a bag, the maximum size we permit is A3 size and all bags may be searched on entry.

Considering new COVID measures, will I be able to leave the venue and re-enter events, for instance to smoke outside?

To reduce visitor movement around the venue, through entry doors, we would ask that visitors avoid leaving the venue and re-entering again. However, if you choose to leave and re-enter you must have your ticket scanned when leaving and again when re-entering.

I have a disability. How will new COVID measures at the venue affect me?

We’re working hard to consider how new measures in place at the venue will affect all visitors. Some usual services available at the venue (wheelchair hire, sensory packs, etc.) may be altered, but more details of these changes will be communicated to customers. If you have specific questions about your planned visit, please just email us at info@sec.co.uk and one of our team will be happy to answer.

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