FREQUENTLY ASKED QUESTIONS about Premium Seating

A ticket on The Terrace includes one welcome drink (wine, beer or soft drink only). All other purchases are payable on the night at point of ordering from your seat via QR code.

View Menu

If you have any specific dietary requirements/allergies that we should be aware of, please e-mail premiumseating@thehydroclub.co.uk and we will do our best to accommodate these.

In the days leading up to an event, look out for an e-mail from premiumseating@thehydroclub.co.uk. This will include your arrival information and timings for the event. Access will be available when main doors open.

Merchandise will be available to order via QR code from the comfort of your seat and will be delivered directly to you. Please note merchandise delivery is subject to availability of stock, please speak to a member of The Hydro Club team on night should any issues arise. Merchandise can be ordered via the QR code right up until the Main Act takes the stage – subject to availability. After this time if you would still like to purchase Merchandise there should be a stall open on the main concourse during and after the show. 

The Terrace is located on Level 2 of the OVO Hydro which can only be accessed via Stairs and The Terrace seats are raised, bar stool style which may not be suitable for guests with accessible requirements.

These seats are accessed via 5 steps at either side.

The main benefit with The Terrace seating is in-seat food & drinks service. This means you don’t need to wait in the bar queues in the venue as any drinks and/or food you order will be delivered directly to your seat. There is no access to any of the Hospitality lounges included in the Terrace tickets.

The Terrace tickets can be transferred via Ticketmaster. In your Ticketmaster account, on the ticket event page you should see a transfer option available. If you are transferring tickets to another person please also forward any communications received by the Hydro Club regarding your Terrace tickets.

Already purchased tickets cannot be upgraded to The Terrace. The Terrace offering includes a seat in the arena to watch the show.

No, you will only be able to sit on your chosen seat on The Terrace. On the night our friendly Stewards will be there to help you find your seat.

The standard venue age advisory will apply to The Terrace seats, unless otherwise stated by the event organiser as advised on the individual what’s on listing here. 

Parking is not included in The Terrace tickets, further information on parking at the venue can be found here.

We are unable to include a companion ticket on tickets that have already been purchased. If you are looking to purchase tickets and include a companion ticket please get in touch with our team who would be happy to assist - premiumseating@thehydroclub.co.uk 

All Terrace guests should enter via the Hydro Club Entrance and redeem your complimentary welcome drink when checking in with our friendly Hosts.

Please reach out to us at premiumseating@thehydroclub.co.uk to discuss any accessible requirements.

A ticket in The Nest does not include any food or drink. All purchases are payable on the night prior to taking your seat for the event.

Yes, in the Capital Starsuite we offer food service in the Clubhouse area, you are more than welcome to head along and grab a table. Food service is offered until the main act is on stage. Please note tables are on a first come, first served basis, please ask our friendly staff on the night and they would be delighted to assist you with getting a table.

If you have any specific dietary requirements/allergies that we should be aware of, please e-mail premiumseating@thehydroclub.co.uk and we will do our best to accommodate these.

Curtains from the lounge will usually close when there is an act on stage. To watch the show, please take your seats in the arena.

In the days leading up to an event, look out for an e-mail from premiumseating@thehydroclub.co.uk. This will include your arrival information and timings for the event. Access will be available when the Hydro Club Entrance opens which is usually 30 minutes before main doors. 

Guests accessing the Capital Starsuite can use the QR codes located on the tables to order Merchandise from our online shop which will then be delivered directly to you in the Capital Starsuite. Please note merchandise delivery is subject to availability of stock, please speak to a member of The Hydro Club team on night should any issues arise. Merchandise can be ordered via the QR code right up until the Main Act takes the stage – subject to availability. After this time if you would still like to purchase Merchandise there should be a stall open on the main concourse during and after the show.

The Nest is located on Level 3 of the OVO Hydro which can only be accessed via stairs and may not be suitable for those with accessible requirements.

The Nest tickets can be transferred via Ticketmaster. In your Ticketmaster account, on the ticket event page you should see a transfer option available. If you are transferring tickets to another person please also forward any communications received by the Hydro Club regarding your Nest tickets.

No, purchased tickets cannot be upgraded to The Nest. The Nest offering includes a seat in the arena to watch the show.

No, you will only be able to sit on your chosen seat on The Nest. On the night our friendly Stewards will be there to help you find your seat.

The standard venue age advisory will apply to The Nest seats, unless otherwise stated by the event organiser as advised on the individual what’s on listing here.

Parking is not included in The Nest tickets, further information on parking at the venue can be found here.

We are unable to include a companion ticket on tickets that have already been purchased. If you are looking to purchase tickets and include a companion ticket please get in touch with our team who would be happy to assist - premiumseating@thehydroclub.co.uk 

Please reach out to us at premiumseating@thehydroclub.co.uk to discuss any accessible requirements.